Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
Pine Needle Tea:
Worldwide Standard Shipping: FREE [Please allow 2-4 Weeks]
Suramin :
Worldwide FREE Fast shipping via UPS [Please allow up to 7-21 Days] after order is placed.
The time frame for order delivery is divided into two parts:
Processing time:
Order verification, quality check and packaging. All orders are sent for dispatch within 3-5 days after the order is placed.
Shipping time:
For Worldwide shipping (outside of the continental US) of Pine Needle Tea this refers to the time it takes for items to be shipped from our dispatch center to the destination. Free Shipping delivery usually takes about 2-4 weeks. Pine Needle Tea shipped within US (USPS) will reach you within 7 days.
If you ordered Suramin which comes with Free Fast Shipping , your order should arrive within 7-21 days after dispatch. You will be provided with a tracking number via email.
We only ship to the shipping address indicated on your order. If your package has shipped and has either shipped to a wrong address or you would like to update the address it is directed to, please contact us immediately for us to assist you. Intercepting or re-routing a package may result in additional fees and depends on the carrier. Not all interceptions are guaranteed.
Once your order ships out you will receive notification via email.
There are no customs duties or taxes on orders shipping within the US. Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees collected by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are collected once a shipment reaches the recipient’s country. Additional charges for customs clearance must be paid for by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We advise that you contact your local customs office for more information.
Due to the nature of our products and the extensive international logistics involved in bringing the products to you, items once shipped or downloaded (in case of digital downloadable products), unfortunately, we have a no return, no cancellation, no refund policy. We may at our discretion reconsider this policy for special cases.
